USDOT 2792009 MC 86750 Georgia State License HHG8757 Licensed & Insured Not a Broker Georgia Movers Association Member
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Furnished by HHG Movers, as required by federal law.

This booklet applies to interstate household goods moves (another state on either end). Moves that start and end in Georgia are regulated by the Georgia Department of Public Safety. See our Georgia moving guide.

HHG Movers is the carrier. We transport the shipment. We are not a household goods broker.

USDOT 2792009. Confirm registration: Protect Your Move.

Official FMCSA publications

What you should get from us before the move

  • A written estimate (physical or virtual survey unless you waive that in writing)
  • This Rights and Responsibilities booklet (or this page / the official PDF)
  • The Ready to Move brochure (or the official link)
  • How our arbitration program works
  • How to see our tariff
  • How claims are handled

In plain terms (the official booklet controls)

  • Verbal quotes are not estimates. Estimates must be written, dated, and signed.
  • Binding estimate: you should not pay more than that amount at delivery for what was on the estimate.
  • Non-binding estimate: at delivery you cannot be required to pay more than 110% of the estimate to get your goods. The rest can be billed after 30 days.
  • Default protection is Full Value Protection unless you waive it in writing for released value (60 cents per pound per article).
  • File loss, damage, or delay claims in writing with us promptly.
  • If a mover will not release the shipment after you pay what federal rules require, that can be a hostage load — a federal violation.

Do not use this summary instead of the handbook. Read the official publication.

FMCSA information line: 1-800-832-5660